/* ---------- incident intake page ---------- */

.nav-incident {
  position: static;
  background: var(--paper);
  border-bottom: 1px solid rgba(24, 27, 31, 0.16);
}

.incident-wrap {
  max-width: 840px;
  margin: 0 auto;
  padding: clamp(2.5rem, 7vh, 4.5rem) var(--gutter) clamp(3rem, 8vh, 5rem);
}

.incident-head { font-size: var(--step-head); }

.incident-sub {
  margin-top: 1rem;
  font-size: var(--step-lead);
  line-height: 1.35;
  max-width: 44ch;
}

/* first-hour playbook card */
.playbook {
  margin-top: clamp(2rem, 5vh, 3rem);
  background: var(--navy);
  color: var(--navy-ink);
  padding: clamp(1.5rem, 3vw, 2.5rem);
}

.playbook-head {
  font-size: var(--step-lead);
  font-weight: 700;
  letter-spacing: -0.02em;
}

.playbook-list {
  margin: 1.25rem 0 0;
  padding-left: 1.4rem;
  display: grid;
  gap: 0.85rem;
  font-size: var(--step-body);
  line-height: 1.5;
}

.playbook-list li::marker {
  color: var(--amber);
  font-weight: 700;
}

/* intake chat */
.intake { margin-top: clamp(2rem, 5vh, 3rem); }

.intake-note {
  margin-top: 0.6rem;
  font-size: var(--step-small);
  color: var(--muted);
  max-width: 52ch;
  line-height: 1.5;
}

.chat {
  margin-top: 1.5rem;
  display: flex;
  flex-direction: column;
  gap: 0.75rem;
  align-items: flex-start;
}

.msg {
  max-width: 86%;
  padding: 0.85rem 1.1rem;
  font-size: var(--step-body);
  line-height: 1.45;
}

.msg-bot {
  background: var(--surface);
  color: var(--ink);
  align-self: flex-start;
}

.msg-user {
  background: var(--navy);
  color: var(--navy-ink);
  align-self: flex-end;
}

.chips {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  margin-top: 0.25rem;
}

.chip {
  font-family: var(--font);
  font-size: var(--step-body);
  font-weight: 600;
  color: var(--ink);
  background: transparent;
  border: 2px solid var(--ink);
  padding: 0.55rem 0.95rem;
  cursor: pointer;
  transition: background 0.15s var(--ease), color 0.15s var(--ease);
}
.chip:hover { background: var(--ink); color: var(--paper); }
.chip:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

/* contact step */
.contact-form {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  width: 100%;
  max-width: 480px;
}

.contact-form input {
  flex: 1;
  min-width: 150px;
  font-family: var(--font);
  font-size: var(--step-body);
  color: var(--ink);
  background: var(--paper);
  border: 2px solid var(--ink);
  padding: 0.7rem 0.9rem;
}

.incident-submit {
  background: var(--accent);
  color: var(--accent-ink);
  border: 0;
  padding: 0.8rem 1.4rem;
  font-family: var(--font);
  font-size: var(--step-body);
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s var(--ease);
}
.incident-submit:hover { background: #852B20; }
.incident-submit[disabled] { opacity: 0.55; cursor: default; }

.hidden { display: none; }

.footer-mini { padding-top: 2.75rem; padding-bottom: 2.75rem; }
.footer-mini .footer-name { font-size: var(--step-head); }
.footer-mini .footer-line { margin-top: 0.75rem; font-size: var(--step-body); }
.footer-mini a { color: var(--amber); }

@media (prefers-reduced-motion: reduce) {
  .chip { transition: none; }
}